Terms of Service — 4PRO Eat

Operator: Fabulosos SRL · Jurisdiction: RO Reg. No. / VAT: 33968578 · Registered office: Str. Valea Oltului, nr. 8, Bl. A6, Ap. 36, Sector 6, București, RO Version: v2.2 · Effective from: 31 May 2026 DPO contact: dpo@4pro.io · Application: 4PRO Eat (eat.4pro.io)

1. Acceptance of the Terms

To use the 4PRO Eat Platform — consisting of the website identified by the URL eat.4pro.io (the "Site") and the mobile application named 4PRO Eat (the "Mobile Application") — you are advised to read and accept the terms and conditions below, which have the value of a contract concluded between Fabulosos SRL (the "Company") and any person, Visitor or User accessing the Platform.

Use of the Platform implies full and unconditional acceptance of these terms and conditions. In the absence of such acceptance, whether explicit or implicit, you may not use the Mobile Application and/or the Site.

The Company reserves the right to amend the terms and conditions; however, substantial amendments will be notified in advance in accordance with the mechanism described in Section 13 (Changes to the Terms) — at least 15 days before they take effect, with the opportunity to reject the new version or close your account without penalty. Users will at all times have access to the terms and conditions of use of the Application by accessing the « Terms and Conditions » page at any moment. It is your responsibility to comply with the latest version of the Terms of Service and the Privacy Policy in force at any given time.

For any questions regarding the Terms of Service or the Privacy Policy, you may contact us at the email address dpo@4pro.io. If you do not agree with these Terms of Service in full, please do not use the Platform.

2. Definitions

Platform — means the Mobile Application and the Site.
Site — means the 4PRO Eat application accessible over the internet at the web address eat.4pro.io.
Mobile Application — means the 4PRO Eat software application, over which the Company holds the rights, available for download by Users on their mobile phone, directly through the Apple App Store and Google Play, or indirectly through the Site by redirection.
Company — means Fabulosos SRL, validly established and registered in the RO jurisdiction, with its registered office at Str. Valea Oltului, nr. 8, Bl. A6, Ap. 36, Sector 6, București, RO, holding registration number 33968578.
Free Content — means the content of the Site/Application accessible to a Visitor or User who has not paid for a Subscription.
Paid Content (Premium) — means the content of the Site/Application accessible to the User following payment of a Subscription.
Subscription — means the arrangement whereby, in exchange for a sum of money, the user obtains for a certain period the right to use the Paid Content.
Monthly Subscription — a Subscription concluded for a period of one month.
Annual Subscription — a Subscription concluded for a period of one year.
PRO Subscription — a Subscription concluded for a period of one year that grants the right to use all features within the Mobile Application.
Usage Fee — means the amount of money payable to the Company in order to subscribe to the PRO Subscription and to be able to use all features of the Mobile Application.
Contract — means this document, including any amendments made to it.
User — means any natural person who registers and uses the Platform, accepting these terms.
Visitor — means any person who accesses the Site and is not registered or does not have an Account.
Authentication Data — means the data that allows a person to authenticate into the Platform. It may consist of: email address and password, Google account, or Apple account.
Account — means the section of the Platform that can be accessed by the User after entering the Authentication Data.
Order — means a User's request to subscribe to one of the Subscriptions available on the Site.
Services — means all the features offered through the Site and the Mobile Application, including (but not limited to): food logging with AI vision analysis from a single photo, personalized nutrition plans, daily score with AI narrative, adaptive discipline engine, AI coaching via chat, and motivational notifications via WhatsApp.

3. Creating a User Account

To use the Platform to its full extent, you will create a User Account by completing the electronic registration form. You will fill in all fields marked as mandatory in that form. If you refuse to provide the mandatory information requested during User Account registration, the Company is entitled to refuse registration.

When creating the User Account, you will be asked to tick the «I have read and agree to the Terms and Conditions» field. By ticking this field and continuing to create the account, you explicitly agree to the provisions of the Contract, declaring that you have read this Contract and undertake to comply with it.

The Company may keep log files containing the IP address of Users on its Servers, as well as any other information necessary to identify the User and to reproduce the User's agreement to the Contract in the event of disputes.

By using the Platform, the User assumes full responsibility for all activities carried out through the Account they open in the Platform. Consequently, the User is solely responsible for ensuring the security of the Account password and other access data.

If the security of your Account is compromised, you must immediately notify the Company through the Contact page or at the email address dpo@4pro.io. The Company shall not be held liable for any damages caused to Users or any third parties through unauthorized use of the Account.

3.1 Registration via Google

In addition to creating a User Account, a person may register on the Platform through their Google profile. When creating a User Account via Google you will be asked to tick the «I have read and agree to the Terms and Conditions» field. By ticking this field and clicking the "Google" button, you explicitly and voluntarily agree to the provisions of the Contract.

3.2 Registration via Apple ID

In addition to creating a User Account, a person may register in the Mobile Application using their Apple ID account, only from personal phones running iOS. When creating a User Account via Apple you will be asked to tick the «I have read and agree to the Terms and Conditions» field.

3.3 Registration via 4PRO Single Sign-On (SSO)

4PRO Eat is part of the 4PRO ecosystem. If you already have an account on another product in the ecosystem (4PRO Pro, eCabinet, 4PRO Client, 4PRO Biz), you can access 4PRO Eat automatically without re-authentication. The data associated with the SSO profile (email, name, unique identifier) is synchronized on first access in accordance with the Privacy Policy.

3.4 Minimum age (Art. 8 GDPR)

4PRO Eat processes health data and is intended exclusively for persons aged at least 18 years. By creating an Account, you represent and warrant that you are at least 18 years old and have full legal capacity to enter into this Contract.

We do not knowingly collect data from minors. If you are the parent or guardian of a minor who has created an account in breach of this condition, please contact us at dpo@4pro.io; we will deactivate the account and delete the associated data without undue delay.

4. Terms and Conditions Regarding Subscriptions on the Site

4.1 Price, Payment, Refund Policy

The price corresponding to each Subscription is the one specified on the Site and displayed in the Order finalized by the User and confirmed by the Company. The Subscription price is displayed and paid in RON, prior to using the Subscription.

The Company reserves the right to cancel any Order where the Subscription price was displayed in error on the Site, including due to a technical error. The Company reserves the right to change Subscription prices; the price change will only affect existing Users who switch to a new Subscription, or new Users who subscribe to a Subscription.

The Company will issue the User an invoice for the ordered Subscription based on the User's billing details that the User has previously provided to the Company.

4.1.1 Payment methods

Payment is made Online with a bank card (Visa/Maestro/MasterCard) through Stripe, and you will need to complete a form with your card information on the payment processor's secure page. Payments with credit/debit cards issued under the Visa and MasterCard logos (Visa/Visa Electron and MasterCard/Maestro) are made through the "3-D Secure" system developed by these organizations, which provides online transactions the same level of security as those carried out at an ATM or in a physical environment at a merchant.

Important to know — No additional commission is charged by the Company for bank card payments.

4.1.2 Right of withdrawal (consumers — OUG 34/2014) and refunds

As a consumer, in accordance with Romanian Government Emergency Ordinance no. 34/2014 on consumer rights in distance contracts (implementing Directive 2011/83/EU), you have the right to withdraw from this Contract within 14 calendar days of its conclusion, without having to justify your decision and without incurring costs other than those provided by law where applicable. You may exercise your right of withdrawal by an unequivocal statement sent to dpo@4pro.io.

Digital content and immediate performance. The 4PRO Eat Services consist of the supply of digital content and online services that begin to be performed immediately. When you request immediate access to the Paid Content (for example, by activating a Subscription and using premium features before the 14-day period expires), you give your express consent to performance beginning during the withdrawal period and you acknowledge that you lose your right of withdrawal once the service has been fully performed, in accordance with art. 16 of OUG 34/2014. For the portion of the service already performed before withdrawal, a proportionate amount may be retained.

Where the right of withdrawal is applicable, the refund will be made within 14 days of the date on which the Company is informed of the withdrawal decision, using the same payment method as that used for the initial transaction. In addition to this statutory right, the Company offers a commercial 30-day refund policy, based on a request sent no later than 15 days from the Subscription payment, to the email address dpo@4pro.io.

4.1.3 Subscriptions

The User may become a subscriber of the Site by finalizing payment of an Order, where that payment is confirmed by the Company.

4.1.3.1 Monthly Subscriptions

For a Monthly Subscription, the User will be issued an invoice each month for the right to continue using the Monthly Subscription. The User must pay the invoice within 5 days of its issuance. If the User has not paid the invoice within 5 days, the Subscription will be suspended and the User's access to the Paid Content will be restricted.

The User may pay the invoice even after the Subscription has been suspended, and subsequent invoices will be issued one month after the invoice payment date.

The User has the option not to pay the issued invoice, understanding that access to the Paid Content will be restricted.

4.1.3.2 Annual Subscriptions

For an Annual Subscription, the User will be issued an invoice each year for the right to continue using the Annual Subscription. The same payment conditions as for the Monthly Subscription apply, except that the invoice term is calculated at 1 year from payment.

4PRO Eat offers loyalty discounts for consecutive Annual Subscriptions: 15% in the second year, 20% in the third, 25% in the fourth, 30% in the fifth and thereafter. The discount is applied automatically upon invoice issuance.

4.1.3.3 Subscription cancellation

The User has the right at any time to cancel the Subscription to which they are subscribed. Cancellation of the Subscription can be done from the Site, by accessing the "My Profile" section and clicking the "Cancel subscription" button. Cancelling the Subscription means that no further invoice will be issued after cancellation.

The User may still access the Paid Content until the end of the contractual period. The date until which the User retains access to the Paid Content is displayed on the Site in the "My Profile" section.

Cancellation of the Subscription does not entail a refund of the money paid for the Subscription to the User, except where a statutory right of withdrawal applies (see section 4.1.2). For refunds, check Contract section 4.1.2.

4.1.3.4 Invoice cancellation

After an invoice has been issued, the User has the option to cancel it. Cancelling the invoice leads to cancellation of the Subscription and restriction of access to the Paid Content. Cancelling the invoice can be done from the Site, by accessing the "My Profile" section and clicking the "Cancel invoice" button.

4.1.3.5 Changing the Subscription

The User has the option to change the current Subscription in accordance with the terms and conditions detailed on the Site in the "My Profile" section. The price difference is calculated pro rata based on the remaining days of the current Subscription.

5. Terms and Conditions Regarding the Mobile Application

Use of the 4PRO Eat Mobile Application may be free of charge or in exchange for a Usage Fee, depending on the features a User wishes to access.

In the free version of the Mobile Application, a User:

may track their personal food log (limited to 5 photos per day)
has access to the food database and recipes offered by the Mobile Application
may record and track the progress of body measurements
may use the AI Coach with a limit of 10 messages per day
may perform any other operations within the Mobile Application except those that are accessible exclusively to Users who have activated the PRO Subscription in the Mobile Application

A User subscribed to the PRO Subscription has unlimited access to all features: unlimited logging, unlimited AI Coach (with a soft-cap per request), daily AI narratives, advanced scoring, WhatsApp integration for adaptive discipline, and synchronization with the 4PRO ecosystem.

5.1 Usage Fee Payment

Apple App Store: Payment of the Usage Fee will be charged to your iTunes account and is processed by Apple.
Google Play Store: Payment of the Usage Fee will be charged to your Google Play Store account and is processed by Google.

5.2 Subscription cancellation

Cancellation of the PRO Subscription does not entail a refund of the money paid for the PRO Subscription to the User, except where a statutory right of withdrawal applies (see section 4.1.2). For refunds, check Contract section 5.3.

Uninstalling the Mobile Application from the phone does not constitute cancellation of the PRO Subscription.

Cancelling an Apple App Store subscription: for information on how to cancel auto-renewal of the PRO Subscription, see support.apple.com/HT202039.

Cancelling a Google Play Store subscription: see support.google.com/googleplay/answer/7018481.

Cancellation of the PRO Subscription allows the User to continue using all features of the Mobile Application until the expiry of the one-year period from payment of the Usage Fee.

5.3 Refund of the Usage Fee

If the User wishes a refund, the process varies depending on the store (Google Play Store or Apple App Store) used by the User to subscribe to the PRO Subscription. The User also understands that after the refund request is processed, access to the PRO features of the Mobile Application will be restricted.

Google Play Store refund request: The User will send a dated and signed request, no later than 15 days from payment of the Usage Fee, to the email address dpo@4pro.io. The refund will be carried out within a maximum of 30 days from the User's request.
Apple App Store refund request: Apple's policy is that all purchases made through iTunes are managed exclusively by Apple. We have no way to access your original payment information or subscription data. Only Apple can help you with any cancellation or refund request for subscriptions concluded in iTunes. You can request a refund by accessing and following the steps at: support.apple.com/HT204084. If you need help, contact us at dpo@4pro.io.

6. Acceptable Use of the Platform

By using the Platform, the User undertakes not to:

use the Platform for illegal or fraudulent purposes, or in a manner that infringes the rights of others;
upload illegal, defamatory, obscene content, or content that infringes third-party intellectual property rights;
attempt to gain unauthorized access to accounts, servers or systems of the Company, or disrupt the operation of the Platform (attacks, mass automated scraping, code injection, circumvention of usage limits);
use the AI Coach or other features to generate harmful content, or submit photos that do not represent the User's own meals with the intent of misleading the system;
resell, rent, or share access to their own Account with third parties.

The Company may temporarily suspend access where there is a reasonable suspicion of a breach of this clause, with notice to the User.

7. Disclaimers and Limitations of Liability

7.1 Right to compensation

The User shall have the right to claim compensation for damages arising from the total or partial non-performance of the Contract by the Company. However, the Company cannot be held liable for losses that neither the User nor the Company could reasonably have foreseen at the start of the User's use of the Platform, nor for losses that do not result from fault or a breach of legal or contractual obligations on the part of the Company.

The Company's liability towards Users in respect of compensation (as a provider of Paid Content) is limited to the price paid for the acquisition of the Paid Content to which the User's complaint relates.

The Company bears no responsibility towards the User regarding Paid Content or Free Content that they may consider offensive or inappropriate. None of the conditions provided by this clause affect the rights granted to persons by law in their capacity as consumers.

7.2 Medical and nutritional limitations

4PRO Eat is NOT a medical device and cannot provide medical advice, diagnostic recommendations, or produce diagnoses based on the data of its Users. The AI recommendations and generated meal plans are for informational purposes only and do not replace consultation with a doctor, a licensed nutritionist, or another specialist.

The User bears full responsibility for their own dietary and lifestyle decisions made on the basis of information provided by the Platform. The Company is not responsible for any adverse effects, problems or complications that the User may experience after adopting into their lifestyle any meal plan or recipe created in the Platform.

If you suffer from a chronic condition (diabetes, kidney disease, cardiovascular disease, severe food allergies, etc.), please consult your doctor before following any meal plan generated by 4PRO Eat.

7.3 Automated decisions and profiling (Art. 22 GDPR)

4PRO Eat uses automated processing (including profiling) to generate the daily nutrition score, AI narratives, the adaptive discipline engine (soft/moderate/firm tiers) and the AI Coach's responses, starting from your meal photos and the data you provide.

These features are decision-support tools (aids), not solely-automated decisions that produce legal effects or similarly significantly affect you within the meaning of Art. 22 GDPR. You remain the final decision-maker regarding your nutrition and goals.

You have the right to:

request human intervention by the Company to review a recommendation or a score;
express your point of view and contest the result;
switch off the profiling components (for example, WhatsApp adaptive discipline and health-data-based adjustments) without losing access to core features.

Details on the processing logic and how to exercise these rights are described in the Privacy Policy, section "Automated decisions".

7.4 On updating, changing and limiting the Services

Our Services are constantly evolving. As we launch new features, we need the flexibility to make changes, impose limits and, occasionally, suspend or terminate certain Services. We may also update our Services, which may not function correctly if you do not install the updates.

We may provide updates (including automatic updates) for certain versions of the Service when we consider it appropriate. These may include upgrades, modifications, bug fixes and/or new features (collectively, "Updates").

We may modify, suspend or discontinue any or all of the Services at any time, including the availability of any product, feature, database or Content. In addition, we have no obligation to provide Updates or to continue to provide or enable any feature or functionality of any Service. We may also impose limits on certain Services, while respecting your statutory consumer rights.

8. Intellectual Property and User Content License

8.1 Company's rights

The Platform — including the software code, design, trademarks, logos, databases, texts, AI models and any other materials made available by the Company — is the property of Fabulosos SRL or its licensors and is protected by intellectual property law. Nothing in this Contract transfers to you any ownership right in the Platform; you receive only a limited, non-exclusive, non-transferable right to use the Platform in accordance with this Contract.

8.2 User Content (meal photos, messages, progress photos)

You retain all rights in the content you upload (meal photos, progress photos, entered text, AI Coach conversations). By uploading this content, you grant the Company a limited, non-exclusive, worldwide, royalty-free license to store, reproduce and process the content solely for the purpose of providing the Services to you — including transmission to AI providers (vision, coaching) strictly to generate your analysis, score and recommendations.

Your content will NOT be used to train the AI models of the Company or third parties without separate, explicit consent from you. The license granted terminates when the content or the account is deleted, subject to the retention periods and backup copies described in the Privacy Policy.

9. Force Majeure

Neither party shall be liable for the non-performance of its contractual obligations if such non-performance is due to a force majeure event. Force majeure means any external, unforeseeable, absolutely insurmountable and unavoidable event, occurring after the contract enters into force, which prevents the partial or total performance of the obligations assumed by the parties.

10. Termination by the Company

The Company may suspend or terminate the Contract and the User's access to the Platform where:

the User materially breaches these Terms (in particular the Acceptable Use clause — section 6);
fraudulent or abusive activity, or activity harmful to the Company or other Users, is identified;
there is a legal obligation or a request from a competent authority.

Except in cases of fraud or serious breach requiring immediate action, the Company will notify the User in advance and, where possible, provide a reasonable period to remedy. Upon termination, the User may export their data in accordance with their GDPR rights; data will be handled in accordance with the Privacy Policy (retention and deletion section). Where termination occurs through no fault of the User, amounts paid in advance and attributable to the remaining unused period may be refunded proportionately.

11. Governing Law, Jurisdiction and Consumer Dispute Resolution

These Terms of Service are governed by Romanian law, and the Romanian courts shall have jurisdiction over any claim arising from or relating to any use of our services, without prejudice to the mandatory consumer protection rules of your country of residence.

The parties agree that all disputes regarding the contract or its interpretation, performance or termination shall be resolved amicably. Where an amicable resolution is not possible, disputes shall be settled by the competent court of law.

As a consumer, you also have the right to:

contact the Romanian National Authority for Consumer Protection (ANPC) — anpc.ro, including through the ADR (Alternative Dispute Resolution) platform;
use the European Online Dispute Resolution (ODR) platform provided by the European Commission — ec.europa.eu/consumers/odr.

WhatsApp notifications. The motivational adaptive-discipline notifications via WhatsApp are optional (opt-in). You can enable or disable them at any time from the Application settings or by replying according to the instructions in the message.

12. Personal Data

For full details regarding the processing of your personal data (categories of data collected, purposes, legal basis, third parties with whom data is shared, retention periods, your GDPR rights and how to exercise them), see the Privacy Policy dedicated to 4PRO Eat.

Because 4PRO Eat processes health data (meal photos, body measurements, AI inferences — special category under Art. 9 GDPR), such processing is carried out on the basis of your explicit consent, recorded via the 4PRO Legal Hub.

To exercise your GDPR rights (access, rectification, erasure, portability, objection, withdrawal of consent), contact the DPO at dpo@4pro.io or use the Your rights page of the 4PRO Legal Hub.

13. Changes to the Terms

The Company reserves the right to amend these Terms at any time. Substantial changes will be notified by email and/or by a banner in the Application at least 15 days before they take effect, giving the User the opportunity to accept the new version or to close their account without penalty. Continued use of the Platform after the notified changes take effect constitutes acceptance of them; if you do not agree, you may stop using the Platform and close your account before the effective date.

The current version, effective date and full change history are permanently available at legal.knowbest.ro/en/terms/4pro-eat.